The Basics

Q. - What is a "ParentsCanada Sweet Deal"?
A. - A ParentsCanada Sweet Deal is a fabulous deal on something that's available for a short period of time - usually 24-48 hours. We work with great local and online businesses to create offers so irresistible, you won't want to say no. A ParentsCanada Sweet Deal might be a half-priced kids service, four classes for the price of one, a bargain-priced haircut from that kids salon you've been meaning to try, or 50% off from an online merchant.

Q. - How do I get in on these ParentsCanada Sweet Deals?
A. - Just sign up to receive our Daily ParentsCanada Sweet Deals emails. Whenever we have a great deal, we'll email it to you, with all of the details included. If you love it, click "buy now." It's just that easy!

Q. - What does it mean to "share the deal"?
A. - Love to brag? Part of the fun of ParentsCanada Sweet Deals is sharing them with other Sweet Parents. If you find something that you like that also saves you money, don't you want to share it? That's what we thought. So share the deals means you can use Facebook, email, Twitter or just the old fashioned word-of-mouth to tell your friends and family all about it!

Q. - Why are the deals so good? 
A. - Consumers love getting incredible bargains. Businesses love getting new customers. We bring both parties together by negotiating rock-bottom deals with businesses and sending them tons of interested customers. It's win-win for everybody!

Q. - Do I have to pay to join? 
A. - Absolutely not. Joining ParentsCanada Sweet Deals is completely free.

Q. - Why aren't there any ParentsCanada Sweet Deals in my city? 
A. - We're starting with Toronto and Nationally in Canada first, but we expect to grow fast, so we should have local ParentsCanada Sweet Deals available in your city very soon. In the meantime we'll bring you some great deals to use online at some great web sites, where you'll find the same 40%-100% savings.

Buying a Parents Canada Sweet Deals

Q. - When am I charged for the deal? 
A. - When you decide to buy a deal, your credit card will be charged as soon as you make your purchase.

Q. - How can I pay for a deal? 
A. - We accept the following credit cards: American Express, Visa, and Mastercard. We do not accept debit cards, checks or mail order.

How will my deal purchase appear on my credit card statement?
Your deal purchase will appear as "ParentsCanada Sweet Deals".

Q. - When will I receive my deal voucher? 
A. - Once your credit card has been processed, you will receive an emailed version of the voucher to redeem the offer through its expiration date. Your voucher will also be available to print online by logging into your ParentsCanada Sweet Deals account. 

Q. - Can I give my deal to someone else as a gift? 
A. - Yes. Lots of our parents buy deals and give them away as gifts. During checkout you can click on the box that states Give as a Gift and you are on your way.

Q. - Is it safe to buy deals on Parents Canada Sweet Deals.com? 
A. - Purchasing a deal from ParentsCanada Sweet Deals is completely safe. We respect our customers and promise not to share your personal information or credit card information. For more information on our privacy policy, view our privacy policy link on our website. ParentsCanada Sweet Deals safeguards your personal and credit card information using the latest encryption technology and security provider.

Q. - Once I buy a deal, can I get a refund on my order? 
A. - Since deals are pre-paid discounts, returns are handled on a case by case basis. If you experience any problems using your deal, let us know right away (Email customerservice@pcsweetdeals.com) and we'll make sure you get the help you need. And, if at any time you think ParentsCanada Sweet Deals has not delivered on our promise, let us know and we'll refund your purchase. Simple!

Using a Deal

Q. - When can I use my deal? 
A. - Unless noted, you can use your deal the next business day after you buy it.

Q. - Do I need to print my voucher? 
A. - For local merchants, a voucher is like a coupon - or cash, so you will need to print the voucher and present the actual voucher to the merchant in order to redeem your deal. Without the voucher, the merchant has no way of knowing that you purchased the deal. For a deal that is for an online merchant, you need to input the voucher code at checkout to get the credit for your purchase.

Q. - Do my deals have an expiration date? 
A. - Yes. Most do expire. The expiration date will be noted in the deal Details and on the voucher itself. Most range between 6 months and 1 year.

Q. - Can I use the deal with offers or specials? 
A. - No, unless mentioned otherwise.

Q. - What is your policy regarding refunds? 
A. - All sales are final. However, if you have any problems with the purchase you made or service you received, please contact that merchant directly. If you experience any problems using your deal, let us know right away (Email customerservice@pcsweetdeals.com) and we'll make sure you get the help you need. If at any time you think we have not delivered on our promise, let us know and we'll refund your purchase. Simple!

Q. - If I don't use the entire value of the deal at one time, can I get a refund for the difference? 
A. - No, unless otherwise noted you have to use the entire value of the Save. However, our deals are so good, we don't think you'll have a hard time finding ways to spend your deal!

Q. - Does my deal include tax?
A. - The appropriate amount of tax will be added either during our checkout process or by the merchant when you use your deal, this should be noted in the deal fine print.

Q. - Does my deal cover the tip? 
A. - No. Unless otherwise noted, deals generally do not cover tips, so please add your own gratuity! Also, please tip on the full value of the service or meal that you received - before the deal was applied. We don't want anyone losing out on our great deals!

Q. - What if my deal expires before I use it? 
A. - If a Voucher is not redeemed by the Expiration Date, the Merchant will honor the unused Cash Value paid (but generally not the Face Value) to the extent required by law. Provincial laws may provide that Merchants are obligated to honor the Cash Value for a period beyond the Expiration Date; if this applies, it is a duty of the Merchant and not ParentsCanada Sweet Deals.

Sweet Deals Rewards

Q. - What are Sweet Deals Rewards? 
A. - Sweet Deals Rewards are like cash. Use them to lower the price when buying your next deal. We start every new member with $2 worth of Sweet Deal Rewards, and we make it easy to earn more.

Q. - How do I earn Sweet Mommy Rewards? 
A. - We make it easy to earn more Save Rewards. Invite friends & family who don't know about Parents Canada Sweet Deals and we'll give you $5 of Sweet Deal Rewards when each one buys their first Save. There's no limit to how many new members you can refer, so share the deals and watch the Rewards add up.

Q. - How do I use Sweet Mommy Rewards? 
A. - When you buy a deal, we automatically deduct the balance of your Sweet Deals Rewards from the price that you pay for the deal at checkout.

Q. - What if my Sweet Deal Rewards balance is greater than the price of the deal I am buying? 
A. - Don't worry, if you have more Sweet Deal Rewards than the price of the deal, we only deduct what you need to pay for that deal (making it free!!), and we keep the remaining balance in your Rewards account for you to use when you want.

Q. - Are Save Rewards available on every Deal? 
A. - Sweet Mommy Rewards will be available to use on most deals. However, from time to time some of our deals aren't eligible for Sweet Deal Rewards due to either a very low price, our aggressive discount negotiations, or due to contractual and legal obligations.

Merchant Questions

Q. - How can I get my business featured on ParentsCanada Sweet Deals.com? 
A. - We'd love to talk to you about featuring your business as a deal. Please visit our Get You're your Business Featured Section or email us at getfeatured@pcsweetdeals to get started!